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Privacy Policy

Last updated: 01/10/2025

1. Who is responsible for managing my information?

This website is owned and maintained by B&T Associates Ltd trading as Lumineux (“we”, “our”, or “us”). We are the data controller responsible for the collection and proper management of any personal information you submit. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Registered office: Manby Business Park, Manby, Louth, Lincolnshire, LN11 8UT, United Kingdom

Company number: 01987654

2. What information do we collect?

We may collect and process the following types of information:

  • Personal identifiers such as your name, company name, job title, email address, phone number, and postal address (where provided via our contact forms or correspondence).
  • Website usage information, such as IP address, browser type, and pages visited (see section 8 on Cookies).
  • Any additional information you voluntarily provide when contacting us, for example through customer service enquiries or quotation requests.

We do not intentionally collect special category data (such as health, ethnicity, or political opinions).

3. How do we use your information?

We use your personal data for the following purposes:

  • To respond to your enquiries or requests.
  • To manage customer service queries and provide support.
  • To maintain business records and comply with legal obligations.
  • To personalise your experience on our website.
  • To contact you (with your consent, where required) about projects, products, or services that may be of interest to you.
  • To improve our website and marketing communications.

Our lawful bases for processing your personal data are typically consent, contract, and legitimate interest (for example, when responding to a business enquiry).

4. Who will we share your information with?

We will not sell or rent your data to third parties.

We may share limited personal data with:

  • Service providers who act on our behalf (e.g., website hosting, IT support, or email distribution providers).
  • Legal or regulatory authorities if required to comply with legal obligations.

All third parties that process your data on our behalf are required to keep it secure and to use it only in accordance with our instructions.

5. Marketing and your choices

We may contact you about our own products and services, and occasionally about those from carefully selected partners, if you have consented or if we have a legitimate business relationship with you.

You can opt out of marketing communications at any time by:

We will not send you marketing messages if you tell us not to.

6. How long do we keep your information?

We retain personal data only for as long as is necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

When your information is no longer required, we will securely delete or anonymise it.

7. International data transfers

We primarily store and process your data within the UK.

If data is transferred outside the UK (for example, to a service provider based overseas), we will ensure appropriate safeguards are in place — such as standard contractual clauses — to protect your personal information in accordance with UK GDPR requirements.

8. Cookies and website tracking

Our website uses cookies and similar technologies to understand how visitors use our site and to improve performance.

Cookies may collect limited technical data such as IP address, browser type, and pages visited. You can manage or delete cookies through your browser settings.

For more information, please see our Cookie Policy [link if applicable].

9. Your data protection rights

Under UK data protection law, you have the following rights:

  • Access – to request a copy of your personal data.
  • Rectification – to request correction of any inaccurate or incomplete data.
  • Erasure – to request deletion of your personal data in certain circumstances.
  • Restriction – to request limitation of processing.
  • Objection – to object to processing based on legitimate interests or for direct marketing.
  • Data portability – to request transfer of your data to another organisation.

To exercise any of these rights, please contact us at sales@lumineux.co.uk. We may need to verify your identity before responding to your request. We will respond within one month.

10. Changes to this privacy policy

We keep this privacy policy under regular review and will post updates on our website.

This policy was last updated on [insert date].

11. How to contact us

If you have any questions about this policy or the information we hold about you, please contact:

Lumineux

Manby Business Park, Manby, Louth, Lincolnshire, LN11 8UT

Email: sales@lumineux.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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